Understand when a return is accepted, how refund requests are reviewed, and how our support team can assist you.
We want every order to reach you in proper condition. Please review the policy below before requesting a return, replacement, or refund.
Returns are accepted only for damaged, defective, expired, or incorrect items received from our side. Change-of-mind returns may not be eligible.
Any return or refund request should be raised within 48 hours of delivery. Requests received after this review period may not be approved.
To help us process your request quickly, please share your order number along with clear photos or videos of the package and product condition.
After verification, we may offer a replacement, store adjustment, or refund depending on the issue, stock availability, and order status.
Approved refunds are generally processed within 5 to 7 business days. The final credit timing may depend on your bank, payment partner, or original payment method.
Opened, used, or intentionally damaged items may not qualify for return unless there is a verified quality issue from our side.
For return or refund help, please contact our support team with complete order details. We will review the issue and guide you with the next steps.